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ServiceNow CIS-CSM Dumps [2025]–Everything You Need to Know CIS-CSM Exam Questions

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Who should take the ServiceNow Certified CIS CSM

The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

>> CIS-CSM Vce Exam <<

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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is a certification exam designed to test your knowledge and skills in implementing and configuring the ServiceNow Customer Service Management application. CIS-CSM exam is intended for individuals who have a solid understanding of ServiceNow and are looking to specialize in customer service management. Upon passing the exam, you will earn the ServiceNow Certified Implementation Specialist - Customer Service Management certification, which is recognized worldwide as a mark of excellence in the ServiceNow community.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q232-Q237):

NEW QUESTION # 232
In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

A. Blocked internally and by customer
B. Blocked by case task
C. Blocked by internally
D. Blocked by approval

Answer: A,C

NEW QUESTION # 233
The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?

A. Customer admin (sn_customerservice.customer_admin)
B. System administrator (admin)
C. Service organization administrator (sn_customerservice.service_organization_admin)
D. Customer Service Manager (sn_customerservice_manager)

Answer: B

NEW QUESTION # 234
Service-aware Install Base consists of which entities? (Choose three.)

A. Assets
B. Sold Products
C. Install Base Items
D. Configuration Items
E. Installed Products

Answer: B,C,E

NEW QUESTION # 235
What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?

A. The case displays a special handling note highlighting the update
B. The case action status changes to Related Task Updated
C. The case work notes are updated automatically
D. The case escalates to an assignment group as defined in the default escalation template

Answer: C

Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/problem-management/concept/sync-btwn-inci-prob.html

NEW QUESTION # 236
Which predefined conversations are available for Customer Service Virtual Agent? (Choose two.)

A. Check Case Status
B. Create Contact
C. Get Help with an Order
D. Close Case
E. Get Help with an Asset

Answer: A,C

Explanation:
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/csm-virtual-agent-chatbot.html

NEW QUESTION # 237
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